For Individuals Inside Venezuela
Local infrastructure has suffered massive disruptions, but emergency services are prioritizing active rescue and trauma care.
National Emergency Hotline: Dial 911 for immediate police, fire, or ambulance deployment.
Civil Protection (Protección Civil): Call +58 (212) 641-4774 for localized search-and-rescue assistance.
Local Action: If cellular networks fail, proceed directly to the nearest converted public school or community center, which are currently operating as emergency shelters and donation hubs.
For Families Outside Venezuela (Locating Loved Ones)
With thousands displaced and communications unstable, finding family members requires specialized channels.
Red Cross Restoring Family Links (RFL): The Venezuelan Red Cross is actively processing reunification requests. International relatives should contact their local national Red Cross or Red Crescent chapter to submit an official tracing request.
U.S. Citizens: Families looking for American citizens in the affected zones can contact the U.S. Department of State via their 24/7 emergency line at +1-202-501-4444 (or toll-free within the U.S. at +1-888-407-4747).
Digital Tracing: Keep an eye on major social media safety features (such as Facebook’s Crisis Response) where survivors are actively marking themselves safe as connectivity sporadically returns.
Following the devastating earthquakes in Venezuela, several United Nations agencies are actively sponsoring humanitarian aid operations and have launched emergency appeals for donations to support critical life-saving activities, such as providing shelter, medical care, and clean water.
Here are the primary UN-sponsored contacts and donation channels to support the relief efforts:
Primary UN Agencies with Emergency Appeals
UNICEF (UN Children’s Fund)UNICEF is prioritizing access to safe water, local health services, and psychosocial support for children. They have already delivered emergency supplies, including health kits and tents.
UNHCR (UN Refugee Agency)UNHCR is scaling up its protection response and providing temporary shelter support for the most vulnerable people affected by the disaster.
How to Donate: Donate directly through the UNHCR Venezuela Emergency page.
International Office Contact: For information or to donate, you can contact the headquarters in Geneva at +41 22 739 8111 or email saltmars@unhcr.org for specific media/donor queries.
In-Country Contacts and Coordination
If you are looking for specific operational details within Venezuela or have general queries regarding the coordinated UN response, you can contact these offices:
UNHCR Representation in Venezuela
Address: Av. Luis Roche, Quinta Elsa, Urb. Altamira, Municipio Chacao 1060, Caracas.
Phone: +58 212 264 1679 or +58 212 264 7391.
Email: venca@unhcr.org.
OCHA (UN Office for the Coordination of Humanitarian Affairs)OCHA is coordinating the international rescue and aid teams on the ground. They manage the Venezuela Humanitarian Fund.
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